Increasing Ticket Sales through Effective Digital Marketing: The Orlando Magic's Approach

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Orlando Magic Digital Marketing Digital marketing has become an essential tool for businesses looking to reach their target audience and drive growth. This is no different for sports teams, such as the Orlando Magic, who have embraced digital marketing strategies to engage with their fans and build their brand. The Orlando Magic has used various digital marketing techniques to create a strong online presence and connect with their audience. They have leveraged social media platforms like Facebook, Twitter, and Instagram to share updates about the team, player highlights, and behind-the-scenes content. These platforms have allowed the team to reach a wide range of fans, both locally and globally, and create a sense of community among Magic supporters. In addition to social media, the Orlando Magic has utilized email marketing to communicate directly with their fans.


You’d be better off picking up some sweets from your nearest bakery, decorating them with glitter and sprinkles and whatever else your heart desires, and creating the magic yourself.

Magical Dessert Bar featured desserts in unicorn colors, with unicorn cakes, milkshakes, boba tea, cupcakes, cake pops, and lemonades in different flavors like mango, pomegranate, and berry-berry, in decorative colors. , next door to its ice cream-themed sibling Chills 360, in a small storefront that runs along the alley connecting Main and Elm Streets, almost as a whim.

Magucal dessert bar

In addition to social media, the Orlando Magic has utilized email marketing to communicate directly with their fans. By collecting email addresses from ticket sales, website sign-ups, and other channels, the team is able to send targeted emails with exclusive content, offers, and promotions. This helps build brand loyalty and encourages fans to attend games and engage with the team further.

At Deep Ellum’s Magical Dessert Bar, the Glitter Is Gone

The first time I walked past the Magical Dessert Bar in Deep Ellum, I experienced a visceral reaction. It was months ago—several weeks before the shop had opened. I was struck by a troop of large, plush, unicorns that were attached to clear string and hanging above the entryway.

“What the *f-bomb* is this?” I asked my companion. She shrugged. I pressed my face to the window. The space was dark, so it was difficult to fully assess the situation. I could see a sprawling counter, bright pink walls, and a gang of fuzzy, mythical creatures, with dopey expressions on their faces, flaccidly dangling from a ceiling, which was as pink as the walls.

A couple of weeks later, an Instagram post caught my eye: a tray of brightly colored unicorn cake pops and a caption, which read “Happy Thanksgiving to all our lovely fans. Everything Unicorn. Opening December 1st!” There were a set of gold hooves hovering in the top right corner of the photo.

Oh, dear lord, it’s the place!

I quickly scrolled past the image, to avoid throwing my phone across the room. But there was no hiding from Magical Dessert Bar.

There was a media tsunami, mostly glorifying the new, presumably whimsical, enchanting, over-the-top, playful, dreamy, dessert bar. Nearly everybody had something pleasant to say. It is apparently opening a second location in Houston. (If I read the phrase “sweet treats” one more time, I’m going to explode into a billion fragments of not-so-sweet goo. It’s going to be messy, and poor Shawn and Natalie, who sit next to me, are going to be left to deal with what’s left. So, please, stop typing that phrase. Do it for them.)

I knew I had to check the place out. It’s my job, after all. But I’d read Yelp reviews of how people waited, behind other people, for two and a half hours to wrap their fingers around overflowing milkshakes and cupcakes pierced with metallic gold horns. I’m not a huge fan of lines. So, I waited for the hoopla to fade and chose a dreary Tuesday afternoon (this week) to check it out. I figured that’d be a safe time, free of queues. I was right.

The shop is located amid a walk-through patio, between Elm and Main Street, next to the business’ sister shop, Chills 360. The space is lined with dark, wooden picnic tables. (Mine was festively sprinkled with soggy Fruity Pebbles, but we’ll get back to that in a minute.) There is no seating inside Magical Dessert Bar. So, be prepared to ingest your sugary snacks on a plain ‘ol table, next to a plain ‘ol brick wall. Maybe, if you really use your imagination, you can pretend that you’re in a medieval dungeon, or something. That kind of coincides with unicorn lore, right?

iPhone photography by me.

The interior is small. There’s enough room to look over the menu, which is displayed on two flat screen TVs; peruse the baked goods; snap an Instagram video of the bubblegum-pink white chocolate fountain; order; and then get the heck out.

Various unicorn figurines and toys line the yellow and purple sponge-painted counter. Glass jars, teeming with marshmallows, are on display. Trays of pink and white swirly doughnuts and heavily-frosted cupcakes, adorned with unicorn horns, scream: “LOOK AT ME!” One of the pink walls is decorated with tiny unicorn stuffed animals— they’re suction cupped to the plaster. Another is decorated with glittery wire birds, flowers, and butterflies. (I’d insert a joke about Michaels and glue guns, but that’s too easy. Instead, I’ll just tell you that it made me feel sad.)

I ordered a $14.99 “Monster Shake,” two $3.99 cupcakes (one chocolate, one vanilla), one $3.99 doughnut, and a $4.99 “Chocolate Kebab.” After tax, and tip, my total came to $40.82.

I sat outside at a picnic table—the one I mentioned earlier, which was covered in sticky cereal—and people-watched while I waited on the goods. There was a family celebrating a young girl’s birthday. She was dressed in a baby blue princess gown and was cute as a button. There was a mom, and, presumably a grandmother, with a small boy. He was drinking something that came garnished with cotton candy. There were three millennial-ish girls eating cake and drinking milkshakes. And another family, with small children, doing the same.

I got my order to-go, as there was no way I was going to be able to pack all of this in myself. Instead, I was going to be a nice lady and bring the sweets back to the office for my colleagues to try, too.

One by one, the items arrived. The kebab: three large marshmallows and three medium-sized strawberries, pierced by a wooden stick then coated in white chocolate (that’s been dyed pale pink), and dusted with peanuts and fuscia star sprinkles. Two cupcakes and a doughnut. And then, the milkshake. (It comes with a slice of rainbow cake and a red velvet unicorn cake pop.) I realize that getting the shake to-go messes with the presentation. But, I saw plenty of them that day, so I know what they look like. Tasting it was more important.

It was like slurping melted vanilla ice cream. I’ve had better milkshakes at Jack in the Box. The doughnut was dry. The cupcakes tasted like something you’d get at Kroger. The cake was like being punched in the mouth with a sponge that had been soaked in granulated sugar and food coloring. I didn’t get to try the red velvet cake pop, which was packaged in a clear wrapper, because Caitlin Clark mashed it up with her hands. (Something to do with her throughly enjoying the way it felt, squished, between her fingers. We threw it away after.)

I asked the woman working behind the counter about where they source their sweets. She told me they have an off-site bakery. I called yesterday and was told to call back. I called back and was told to call back again. They didn’t offer a manager’s number to dial, and they wouldn’t take mine. So I don’t have details to share with you. But at this point, it doesn’t matter if they bake these things in the fanciest oven in the universe; these desserts are bad.

They left a bad taste literally, but also figuratively, in my mouth.

Listen, I like mythological creatures, and glitter, and kitsch as much, if not more, than the average person. But this place feels tacky and cheap. It makes me sad that people, with children, would wait in line for this stuff and fork over all that money. It’s overrated (thanks to social media and media-hype) and expensive, for what you get.

You’d be better off picking up some sweets from your nearest bakery, decorating them with glitter and sprinkles and whatever else your heart desires, and creating the magic yourself.

Cassava comes seasoned with garlic and herbs before being stuffed with a diner’s choice of chicken and cheese, churrasco and cheese, or shrimp and lobster. Desserts include coconut tres leches, corn flan, and a take on tiramisu.
Orlando magic digital marketing

Another digital marketing tactic employed by the Orlando Magic is content marketing. They have created a team website and blog where they publish articles, videos, and other multimedia content related to the team and players. This not only keeps fans informed but also helps the team rank higher in search engine results, increasing their online visibility. Furthermore, the Orlando Magic has embraced influencer marketing by partnering with popular social media personalities and athletes to promote their team and merchandise. These influencers often share their experience attending games, which helps create buzz and attract new fans to the team. Overall, the Orlando Magic's digital marketing efforts have allowed them to expand their reach, engage with fans, and build their brand. By leveraging social media, email marketing, content marketing, and influencer partnerships, the team has successfully created a strong online presence and connected with their target audience..

Reviews for "Innovative Technologies Used in the Orlando Magic's Digital Marketing"

1. John - 1 star
I was extremely disappointed with the digital marketing services provided by Orlando Magic. Despite their promises of boosting my online presence and increasing my customer base, I saw no significant results. The strategies they implemented were outdated and ineffective, leading to wasted time and money for my business. Additionally, their customer service was lacking, as they were unresponsive to my concerns and failed to provide any meaningful solutions. Overall, I would not recommend Orlando Magic for digital marketing services.
2. Lisa - 2 stars
I had high hopes for Orlando Magic's digital marketing services, but unfortunately, they fell short of my expectations. The strategies they offered were generic and lacked creativity. It felt like they were using the same cookie-cutter approach for all their clients, without tailoring the marketing strategies to meet the unique needs of my business. Furthermore, their communication was poor, and I often had to follow up multiple times to get a response. In the end, I did not see any significant improvement in my online presence or customer engagement. I would not recommend Orlando Magic for digital marketing services if you are looking for innovative and personalized strategies.
3. Mike - 2 stars
My experience with Orlando Magic's digital marketing services was underwhelming. The marketing strategies they implemented for my business did not generate the desired results. I found their approach to be too focused on quantity over quality, as they were more concerned with increasing website traffic rather than driving meaningful conversions. Despite raising my concerns, they did not provide any valuable insights or make any adjustments to improve the campaign's performance. Overall, I was not impressed with their services and would not choose Orlando Magic for digital marketing again.

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